Overview
At Fridges World, we are committed to providing our customers with a seamless shopping experience. Our delivery and return policy outlines the process for shipping and handling, as well as guidelines for returning or exchanging products.
Delivery Policy
- Shipping Locations: Fridges World ships to addresses within the United Kingdom. For international shipping inquiries, please contact our customer service team.
- Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. You will be provided with a shipping estimate during the checkout process.
- Shipping Times: Our standard shipping method is ground shipping, which typically takes 3-7 business days. Expedited shipping options may be available for an additional fee.
- Order Processing: Orders are processed within 1-2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.
- Delivery Delays: While we strive to deliver orders as quickly as possible, unforeseen circumstances such as inclement weather, carrier delays, or customs inspections may cause delays. We appreciate your understanding in these situations.
Return Policy
- Return Period: If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund or exchange, subject to the terms and conditions below.
- Return Conditions: Returned products must be in new, unused, and resalable condition, with all original packaging and accessories included. Products that are damaged, altered, or show signs of use will not be accepted for return.
- Return Process: To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. You will be provided with instructions for returning the product, including the shipping address and any necessary documentation.
- Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or an error was made on our part. In such cases, Fridges World will cover the return shipping costs.
- Refunds and Exchanges: Refunds will be issued to the original payment method within 5-7 business days after the returned product is received and inspected. If you prefer an exchange, please inform our customer service team during the RMA request process.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation.
By placing an order with Fridges World, you agree to the terms and conditions outlined in our Delivery & Return Policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.
Need help?
Please E-mail or Call us for questions related to refunds and returns.